Reform Pharmaceutical Advertises New Job Vacancy

Reform Pharmaceuticals Limited Calls For Job Applications. We seek to employ the services of a Customer Care Officer.

Kindly read the Job description below to understand the nature of the Job and associated qualifications

JOB DESCRIPTION

RESPONSIBILITIES

• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships of trust through open and interactive communication
• Provide accurate, valid, and complete information by using the right methods/tools
• Handle complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution
• Keep records of customer interactions, process customer accounts, and file documents
• Follow communication procedures, guidelines, and policies
• Go the extra mile to engage customers
• Resolve customer complaints via phone, email, mail, or social media
• Use telephones to reach out to customers and verify account information
• Greet customers warmly and ascertain problem or reason for calling

QUALIFICATION, SKILLS AND EXPERIENCE 

Candidate must have a Diploma or HND

1. A minimum of 1 – 3 years professional experience
2. Should have great documentation Skills
3. Must possess good listening Skills
4. Should have some phone skills
5. Candidate must be able to multitask
6. Should have patience at all times

Location: Kwashiman, Accra

HOW TO APPLY – Reform Pharmaceuticals Limited Calls For Job Applications

All interested candidates should send their C.V.s to: reformpharmaceuticals@gmail.com.

Kindly indicate the position as the subject of the e- mail.

Closing Date: 31 December, 2021.